Privacy Policy

1. Overview

Magic Sunrise Hawaii ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Booking Information: Reservation details, payment information, special requests
• Communication Records: Messages, emails, and other communications with us
• Emergency Contacts: Contact information for emergency situations during experiences

Automatically Collected Information

• Usage Data: How you interact with our website and services
• Device Information: IP address, browser type, operating system
• Location Data: General location information (city/region)
• Cookies: Small data files stored on your device

Information from Third Parties

We may receive information about you from payment processors, social media platforms (if you choose to connect), and other business partners.

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Processing and managing your bookings and reservations
• Providing customer support and communication
• Ensuring safety during experiences
• Customizing your experience based on preferences

Business Operations

• Processing payments and managing billing
• Improving our services and website functionality
• Conducting market research and analytics
• Complying with legal obligations

Marketing (with your consent)

• Sending newsletters and promotional materials
• Notifying you about special offers and new services
• Personalizing marketing communications

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing and communication
• Website hosting and maintenance
• Customer support services

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Magic Sunrise Hawaii, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection

Payment Security

We use secure payment processors that comply with Payment Card Industry (PCI) standards. We do not store complete credit card information on our servers.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of Cookies

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing services and customer support
• Complying with legal obligations
• Resolving disputes and enforcing agreements
• Business record-keeping requirements

When information is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you believe that we might have information from or about a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.